Case Study | Cryptocurrency Exchange | MAS Payment Services Act Compliance

Supporting the Largest Crypto Exchange in MAS Payment Services Act License Application

Case Study - Suporting the largest cryptocurrency exchange in MAS Licence

About The Client

The Client is the world's largest cryptocurrency exchange, providing an easy and secure place to buy, sell, and manage digital currency. It has over 56 million users across 32 countries worldwide including Singapore. 

The Challenge

In January 2020, the Monetary Authority of Singapore (MAS) implemented the Payment Services Act (PSA), a comprehensive regulatory framework for companies handling activities relating to digital assets. The new ruling means cryptocurrency-related services need to obtain licenses from MAS to continue their operations in Singapore.

One of the challenges faced by the Client was the lack of policies and procedures that were localised to suit the requirements of MAS. They also did not have in-house security compliance personnel or a team to assist in the application process. 

The Solution

Over a period of 2 months, Pragma provided advisory support in the Client's PSA application process in the aspects of security compliance and responding to questions related to technology risks raised by the authorities. 

Given the complexity of the project and lack of an in-house security compliance team, Pragma worked closely with the client's Legal Counsel, Head of Compliance and Director for Security and Privacy to leverage their existing global policies and procedures, as well as align their service level agreements to meet MAS compliance requirements. We also interpreted the Act to ensure it's applicable for cryptocurrency exchanges.

The Client was able to submit their application and answer queries raised by MAS confidently with guidance from Pragma's security and compliance expertise. As a leader in the cryptocurrency exchange space, security is a priority. Through Pragma's recommendations, the Client has better clarity from a security standpoint to implement technology and security controls.



Pragma provided the required expertise and helped the Client meet MAS compliance requirements for cryptocurrency exchanges.

Improved understanding of security

Pragma's recommendations helped the Client gain a better understanding of technology and security controls.

Provision of expertise

Pragma provided the Client with the required security and compliance expertise for the application of the MAS licence.

Due to non-disclosure agreements with our clients, we are unable to disclose clients’ real names in some of our case studies.

Related Resources

Our Remarkable Clients


Trusted Cybersecurity Partner

Pragma is a CREST approved global provider of cybersecurity solutions. We help organisations strengthen cyber resilience and safeguard valuable information assets with a pragmatic approach.

Currently, Pragma is the trusted partner of some of the world's most successful organisations across a wide range of industries, including 4 of Forbes Most Valuable Brands, 3 of Singapore's Hottest Fintechs, the Best Global Crypto Exchange and 10 of the Top 100 Insurance Companies.

Headquartered in Asia and Europe, and with regional offices around the world, we provide Cyber and Regulatory Consultancy, Incident Response, Cloud Security and Security Testing services.


What Our Clients Say

“The service, the clarity of understanding of the regulation and recommendations improved our platform.”


No-Surprise Competitive Fees

We get our cost structure right so that the fees proposed to you are transparent and competitively priced without impairing our objectivity and quality.


A Solution For You

We understand that no one business is identical. Our solutions are bespoke and aim to empower your business with the right tools and technology to grow.

This means having a collaborative approach while working with your team and listening to you.


Dedicated Expertise

The team dedicated to you has deep cybersecurity knowledge and experience across financial services, technology, media, telecommunication and government agencies.

Choosing a cybersecurity solution partner is like going to a tailor. There’s no one size that fits all. At Pragma, solutions are tailored for your organisation.

- Geoff and Manish, co-founders of Pragma